Ladies and Gentlemen

Today, Richard Corder talked to the group about his experience in the hotel industry and how he now uses his experience to make hospitals better. I thought the slogan of one of the hotel groups was very interesting stating, “We are ladies and gentlemen serving ladies and gentlemen.” Now, the obvious thing is that we take care of patients. However, it is crucial that we serve the whole health care team without forgetting the center of the team: the patient.

One may argue that by making the patient the second priority, we actually improve patient care. If instead of focusing on the patient, we focused on each other, what would happen? What if we as healthcare professionals tried to make ourselves and the rest of our colleagues happy? Perhaps then we would work better together, be excited to work, and discover along the way the common mission we all share: better patient outcomes.

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