Robbie Fendley

TTE Reflection

TTE came at an opportune time for me. I have seen the effects of my role as a nurse on the patient experience. I have been an advocate and voice for the patient as well as “eyes and ears” of providers. I hope the qualities I have built on and developed as a nurse and through participating in TTE this summer will carry through as I step into the role of primary care provider, FNP.

The stories of Lewis Blackman, the Sheridan family and others were raw and powerful. I think every healthcare provider should be exposed to such truth in order influence more rapid change. The patient should always be put first. Safety should always be the top priority in the provision of healthcare services. Quality is very nearly guaranteed thereafter. As John Nance said on day one, “patient satisfaction begins with not being hurt or killed by the… Continue reading

TTE Days One and Two

Day 1

Doing the readings for this week was eye-opening and saddening. One moment I felt feelings of helplessness and desperation, “how can I do anything to elicit the kind of changes needed to transform healthcare?” Other times I felt hopeful that the experience would build confidence and provide me with important tools. It was a relief to find that I was in the presence of like-minded, passionate people.

One thing that stood out to me, as I prepare to step into the FNP role, is the story of Lewis Blackman. In primary care, the duration of appointments can be limiting in terms of what can be achieved per visit. Certainly, I cannot follow every bunny trail that comes up in conversation and will need to zero in on pertinent details. This, while simultaneously avoiding putting blinders on, having tunnel vision toward one diagnosis. The worst must be ruled out.… Continue reading

Pre-arrival (Breck Session 2): Patient Care Experience Motivates RN to Improve Patient Safety

I am excited for the Telluride Experience in Breckenridge next week! As an RN, I have experienced distress over patient safety on several occasions; some will stick with me forever. I would rather have a “good catch” versus feeling distressed.

The patient care experience that still brings tears to my eyes is one that motivated me to change the way patient information is shared. A patient I had previously cared for as an inpatient had been receiving a newer chemotherapy agent at the outpatient infusion center. He had a suspected infusion reaction; thus, it could not be completed before the infusion center closed for the day. The infusion was paused, and medications were given for symptom management. The infusion was resumed at a slower rate before he was transferred to inpatient. When he arrived to the unit, he was his usual self, smiling and cracking jokes. A lot happened very… Continue reading

Telluride Experience 2020 Dates

BRECKENRIDGE, CO:
Session One: Monday 6/8 – Thursday 6/11
Session Two: Monday 6/15 – Thursday 6/18
Session Three: Monday 6/22 – Thursday 6/25

WASHINGTON,DC/MD:
Wednesday 7/22 – Saturday 7/25

Possible 5th session, location TBD: Monday 7/13 – Thursday 7/16
 
Apply by January 15, 2020