Getting to know the histories of Lewis Blackman and Michael Skolnik, showed me how an error can affect the life of many and the wound that despite all treatments and solutions is there for the rest of their days. Transparency, since day 1, is an important stone to set a good relation with patients and their families.
Nobody deserves a wall of silence when there is a father, mother, son, sibling, any human been involved in a medical error as Mrs. Gibson stated in our visit to Arlington Cemetery. Every soldier that rest in this place had a history well known by their bothers in arms and their families, every patient and their families deserve to know without delays all the details regarding adverse events.
The experience of Mr. Gentry, as a former negotiator, was very illustrative when comparing his former job with the effective communication tools that we need to apply in order to obtain and deliver information from our patients.
Teeter Totter game was an excellent tool to help me work as a part of a team, to build very quickly a leader/follower relation to accomplish a common goal. This game showed me that as a team, victories and failures, are shared within all members, not blaming any member in specific.
The go team and Care for the caregiver explained by Mrs. Morales are very important to change negatives cultures. Getting to listen and emotionally supporting a tech, nurse, resident, attending physician can be the difference between a person committing suicide and understanding medical errors to become an advocate of patient safety. It’s very important to avoid medical errors, but its also important to support the medical staff that often its crucify by their mistakes without taking in consideration all the factors involve.
The Tellurite experience had give me the chance to interact with a very diverse group of faculty and alumni that from their own perspective, the common goal is patient safety and the avoidance of events that can cause harm.