Learning from the Marseille Experience.

Getting to know the histories of Lewis Blackman and Michael Skolnik, showed me how an error can affect the life of many and the wound that despite all treatments and solutions is there for the rest of their days.  Transparency, since day 1, is an important stone to set a good relation with patients and their families.

Nobody deserves a wall of silence when there is a father, mother, son, sibling, any human been involved in a medical error as Mrs. Gibson stated in our visit to Arlington Cemetery. Every soldier that rest in this place had a history well known by their bothers in arms and their families, every patient and their families deserve to know without delays all the details regarding adverse events.

The experience of Mr. Gentry, as a former negotiator, was very illustrative when comparing his former job with the effective communication tools that we… Continue reading →