A day dedicated to assertive communication, leadership and decision making.  Unfortunately, communication breakdowns are common in the everyday practice. Even though, (and thankfully) most of the times the consequences of these do not get to harm the patient directly, the costs in time and resources wasted,  as well as emotional and mental burden created affect the process of patient care and therefore the delivery of quality provision of care.

As emerging leaders it is our responsibility to take advantage of this opportunity to step up and bring to our work places change.  A culture transformation is needed in  health care, our practice needs to adapt to the times and more important to what patients need today. We saw today a huge example with our colleagues that have already had the chance to participate in CQI projects. Great day! Great people! And I feel lucky to be… Continue reading →

Meeting very interesting people from different health disciplines and career levels. Interacting and sharing professional and life experiences that have enriched, changed or shaped our practice around quality of care and patient safety. Communication breakdowns, hierarchy barriers, and more importantly forgetting that the patient is the centre of our practice are major barriers to provide safe patient care.

It was very important today to see face to face the huge impact that medical errors can have in a person/family’s life; it has certainly touched me and I wish that every health professional I work with got to experience and see the testimonies I have been able to experience today. Seeing a mother with two children who suffer from chronic illness and how their lives have been shaped by this, and how a mother who lost a child in a way that could have been prevented has the courage and strength… Continue reading →