Questions

It’s morning in Marseille, and I have four pages of notes from yesterday. Arrows and question marks scattered across each page.

There is a shared conviction here that as clinicians, we are all entangled in something. That our focus on the immediate demands of our work in healthcare is consistently failing our patients. And that describing the frustrations and restrictions that keep us from providing the care we expect is not enough. We’re here to learn how leadership to change a process or two can make a real difference. And while we do have to start there, regaining control over one part of our practice is not a way out. There is a looming realization that the way out will be through.

Where do we build a culture willing to see past the services we have been well trained to deliver and keep a focus on the safety and outcomes… Continue reading →