High Reliability: For Patients and Providers
In order for our health system to ensure patients receive safe care there must be high reliability in the system. Providers need the system to support them so that they can concentrate on providing the best care possible to their patients. How do we build high reliability organizations? Today we learned several characteristics of a high reliability organization including process design, reliability culture, human factors integration, patient/family partnerships and transparency. There are also several tools that go along with this (leadership safety rounds, daily safety huddles, stop the line, checklists, ect). So far through this camp I have put an emphasis on communication, both interprofessionally and with patients. I think communication is the most important factor in improving patient safety however in this environment we have been surrounded with people who have a shared vision. One of the most important characteristics of creating a high reliability organization to improve patient… Continue reading
The Summer Camp I Never Dreamed Of
I can remember the last time I went to summer camp. I was still in grade school and I always looked forward to getting dropped off where the counselors would pump us full of sugar filled drinks and let us run around, playing games until we wore ourselves out. Now some 15 years later I find myself at the Marseille Sumer Camp, this time the setting is a little different. My camp peers aren’t from the same neighborhood, we come from all over the country with different professional paths and instead of us looking forward to getting dropped off and consuming sugar with some added water, we look forward to learning about patient safety from some of the industry leaders. We look forward to collaborating interprofessionally to discuss ideas around patient safety. We occasionally still play games but we never stop thinking about patient safety.
Two days into the Marseille… Continue reading
Survivor: The Tribe Has Spoken
Today we attended our first session at the Academy for Emerging Leaders in Patient Safety. Having just completed a course on quality and safety, I wondered how much new material I would actually learn. While much of the material was the same, having an interprofessional group of peers with shared interests in patient safety changed the conversation and way I saw the material.
I realized throughout the session how unique each of my peers backgrounds are and how that can influence and shape their approach to problems or how they think about something. Being the only administrative student is interesting because I not only get to learn how doctors and nurses are trained, and think about their work, but how they interact with each other and how they view administration’s role in the hospital.
Each “tribe” has their own biases about the other “tribes” in the hospital including the patient… Continue reading